Running a logistics company is no easy task. There are multiple things to look after. Supply chain managers face a lot of challenges for running and sustaining their business.
To make things simpler for you, we’ve made a list of the 3 most common problems logistics companies face. And how you can solve them.
1. Providing quality customer service
As a supply chain manager, you’re constantly flooded with customers and partners calling you for some or the other thing. There are new business queries to answer, customer issues to attend to, your partners calling up to enquire about the status of their consignment.
With most businesses gone digital now, you also have to answer questions on multiple online channels like email, social media and your company website.
Isn’t that too much to take? If you’re spending all your time looking after this, how do you even expect yourself to work efficiently?
The best way to solve this is to hire a dedicated customer service team. Depending on your budget and business requirements, you can decide the size of the team.
One of the most common mistake business owners make is to put off hiring new people thinking that it’ll result in more spends. But by not hiring new people, you are actually affecting the productivity of your existing team.
Customer service is essential to any business and should be taken seriously. It isn’t something that can be handled on the side. You need a dedicated team that can take care of your customers and also bring in new clients.
2. Keeping the costs in control
A major problem with running a logistics business is that you can never be exactly sure about spends for each consignment.
Even if you’ve done it many times, you can never know how and when circumstances might change. What if the truck carrying the consignment breaks down on the way? What if the route you normally take is under repair and the driver is made to take a longer route? All these things can drastically affect the costs. If the consignment is something that needs to be stored in a certain temperature or is a perishable that needs to be shipped within a fixed time, it will result in huge losses.
While this is something that cannot be completely overlooked, it can surely be considered when calculating the charges. When you are giving an estimate to the client, make sure to keep in mind any delays or repairs that might be needed when shipping the consignment. You can also include a clause in the contract about this.
This way, you won’t have to bare all the losses alone.
3. Finding trusted and reliable partners
Finding trusted and reliable logistics partners solves half your business problem. But choosing a reliable logistics partners is not easy.
If you’re looking to hire a moving company, we’ve found a useful article for you. While the article talks about things to look for when hiring a moving company for moving home, you can apply the same tactics when looking for a logistics partner.
Read the article here: Important things to look out for when choosing a moving company.
At Actual Logistic, we share opinions about the latest happenings in the industry and views on upcoming trends in the logistics sector.