Over the last few years, E-commerce business has grown at a rapid pace. This requires them to deliver the goods at the customer’s doorstep within a stipulated time.
Also, product businesses need to ship the goods from one place to the other. This has made logistics/movers and packers, one of the fastest growing industries today. It is critical for every business to choose the right freight forward partner. They need to show a commitment to deliver the goods at the right time at a reasonable cost.
The following points will help you choose a logistics partner for your business.
1. National/International service provider
It isn’t wrong to select a local partner. It’s always advisable to choose a partner as per the business requirements. It can be at a national or international level. Some providers have an online tracking system. This enables the companies to track the shipment of goods. Such tracking systems ensure transparency on the services of these cargo companies. Timely information and upgraded technology helps in efficient distribution system and satisfied customers.
2. Service and commitment
Freight forwarding companies should aim to provide quality service. This helps to keep their customers happy. But one can often experience delays and errors in their service. This can be due to bad weather conditions, vehicle breakdowns, traffic delays and human errors. This needs to be communicated to the companies as it can affect their business.
The freight forwarder is efficient when he delivers the goods at the right time and in the right condition. It doesn’t matter how big or small your shipment is.
During the peak season and during festivals, their workload might increase. Even in such conditions, the company which offers the best service is the leader.
4. Costs involved
The supply chain partner needs to be transparent in his pricing too. There should be no hidden charges or surcharges involved. It is important to decide on the pricing at the time of signing the contract. One should not mind paying a little higher price if they provide a good service.
While selecting the freight forwarder, it is important to check if they can scale their business. Can they service as per your changing needs, when your business is expanding.
6. Avoid sub-contractors
Most often, logistics companies subcontract their work to small players. This can result in delayed delivery of the goods. Also, it becomes difficult to track the status of the goods as many people are involved in the delivery. Hence it is always advisable to identify a reliable and trusted partner who can commit to quality service and timely delivery.
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